Privacy Policy

1. Introduction
   ProKey Locksmith LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide while visiting our website, using our services, or interacting with our advertisements. This Privacy Policy explains what information we collect, how we use it, and your choices regarding your personal information. By using our website and services, you consent to the practices described in this policy.
2. Information We Collect
   We collect information to provide, improve, and market our locksmith services. The types of information we collect may include:

• Contact Information: Name, phone number, email address, physical address, and other details you provide when requesting service or contacting us through forms on our website or by phone.
• Service Information: Details about the locksmith services you request, including location, time, and type of service.
• Payment Information: Limited payment details necessary to process transactions (we do not store full credit card numbers; payments are processed securely through third-party payment processors).
• Website Usage Data: Information about your visit to our website, such as IP address, browser type, device information, pages visited, time spent on pages, and referring website. This may be collected automatically through cookies and similar technologies (see “Cookies and Tracking Technologies” below).
• Call Logs and Recordings: We may record phone calls for quality assurance and training. You will be notified if a call is being recorded.
• Lead Information: Data you submit through Google Ads lead forms, call extensions, or other advertisements. This may include your name, phone number, email, and service needs.

1. How We Use Your Information
   We use the information we collect for the following purposes:

• Providing Services: To schedule and deliver locksmith services, dispatch technicians, and communicate with you regarding appointments and service status.
• Customer Support: To respond to inquiries, provide estimates, and address customer concerns.
• Payment Processing: To process payments and send receipts.
• Marketing and Advertising: To communicate promotional offers, send service reminders, and deliver ads, including remarketing campaigns via Google Ads, based on your interests and interactions with our site. We only use data for these purposes with your consent where required by law.
• Analytics and Improvements: To analyze website traffic and user behavior to improve our website, services, and advertising effectiveness.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

1. Information Sharing
   We do not sell or rent your personal information. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who perform services on our behalf, such as payment processing, scheduling, call tracking, marketing, and website hosting. These providers are contractually obligated to protect your information and use it only for our business purposes.
• Google Ads and Analytics: We use Google Ads and Google Analytics to advertise and measure our marketing performance. These services may collect data using cookies or similar technologies to show you relevant ads and report on ad performance. For more information on how Google collects and processes data, please visit Google’s Privacy & Terms site.
• Legal Requirements: We may disclose your information if required by law or if we believe such action is necessary to protect our rights, comply with legal processes, or protect the safety of our customers or others.

1. Cookies and Tracking Technologies
   Our website uses cookies and similar tracking technologies to improve your experience, analyze traffic, and serve targeted advertisements. Cookies are small text files placed on your device that allow us and third parties (like Google) to recognize your browser and capture certain information.
   You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the website. For more information on how Google uses cookies in advertising, visit Google’s Advertising Policies and opt-out options.
2. Data Security
   We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. These include:

• Secure Socket Layer (SSL) encryption on our website.
• Secure data storage and restricted access to sensitive information.
• Regular security updates and monitoring of our systems.
• Training employees and contractors on data protection.
  Despite our efforts, no method of transmission over the Internet or electronic storage is completely secure; therefore, we cannot guarantee absolute security.

1. Data Retention
   We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your data, we will securely delete or anonymize it.
2. Your Rights and Choices
   Depending on your jurisdiction, you may have the following rights:

• Access and Correction: You can request access to and correction of your personal information.
• Deletion: You can request that we delete your personal information where legally permitted.
• Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or by contacting us.
• Cookie Preferences: You can control cookies through your browser settings or our cookie consent tools.
  To exercise any of these rights, please contact us using the information provided below.

1. Links to Other Websites
   Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.
2. Children’s Privacy
   Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can remove it.
3. Changes to This Privacy Policy
   We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on our website with a revised effective date. Your continued use of our website and services after changes are posted constitutes your acceptance of the updated policy.
4. Contact Us
   If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

ProKey Locksmith LLC
Address: 78C Conger Ave, Haverstraw, NY 10927

Email: prokeylocksmithny@gmail.com
Phone: +1 203-435-8136